FAQ

Q: What should I do if I smell gas?
Please call our office immediately if you start to smell gas, If it is out of hours you should always call Transco 0800 111 999.
Q: Who do we call if we have a maintenance issue?
Please email your issue to maintenance@lexadon.co.uk  or Tel: 02077357152 
Office Hours are 9.00 am to 5.00 pm Monday to Friday, we are not open Saturday or Sunday.
In an emergency you can contact 07801 226 885 and speak to a member of the team direct.
Q: What happens to my Security Deposit?
Your security deposit has been registered with TDSL (details are on your contract). The tenancy deposit scheme became law in April 2007. Tenants who moved in before that time will not have their deposits registered as part of this scheme until the point that they renew their tenancy.
The scheme guarantees your deposit, in basic terms it means that at the end of the tenancy you are guaranteed that your deposit is available for return and in the cases of disputes over any deduction, the TDSL provide a service whereby you can complain or contact them for advice and assistance over deposit return should this be required.
Your deposit is registered in the name of the Lead Tenant from your tenancy agreement (whoever’s name comes first) and the TDSL are provided with a mobile contact number for that tenant.
The TDSL do not hold physical funds. Your Landlord still holds your deposit and will return this deposit to you, less any deductions agreed, at the end of your tenancy. Once this is done, we contact the TDSL and confirm to them that the deposit has been returned.

Q: Why do I need an Inventory, Check in and Check Out?
Prior to you moving in to the property an Inventory was created by an independent inventory clerk. This clerk is not an employee or affiliated to your Landlord in anyway. The clerk goes through the property noting the condition, cleanliness and all items of furniture in the property. This list should have been provided to you at the start of your tenancy.
When you move in to the property, this clerk will take you round the property, detailing its condition items of furniture and cleanliness. This record is kept by us and yourselves until the end of your tenancy. It is at this point that you should receive all the keys supplied for the property and also be provided with meter readings to enable you to organise suppliers.
At the end of your tenancy the inventory clerk will go through the condition of the property with you. At this time you will be asked to return all keys and a further meter reading will be taken.
The basis for any deduction from your security deposit comes from these reports; these reports indicate to us the condition and standard of the property when you leave. 

Q: Why do I need to pay for a Check Out and what does it cost?
Your Landlord pays for the initial inventory report of the property and the cost of the check in, it is the tenant’s responsibility to cover the cost of the check out at the end of the tenancy. The payment for the check out is deducted from your security deposit at the end of the tenancy. Costs for a check out are detailed below:
Check Out Charges:
Furnished Properties
1 Bed/Studio £138.00 (inc VAT)
2 Bed £162.00 (inc VAT)
3 Bed £198.00 (inc VAT)
4 Bed £222.00 (inc VAT)
5 Bed £246.00 (inc VAT)
Unfurnished Properties
1 Bed/Studio £108.00 (inc VAT)
2 Bed £120.00 (inc VAT)
3 Bed £156.00 (inc VAT)
4 Bed £180.00 (inc VAT)
5 Bed £204.00 (inc VAT)

Q: When can I give notice?
All tenants are required to give 2 months clear notice of their intention to leave the property and this notice should ideally be served on their rent due date.
12 month contract (No break clause)
You can give notice at month 10. Notice should be in line with your rent due date.
6 Month contract (No Break Clause)
You can give notice at month 4. Notice should be in line with your rent due date.

Q: We need to organise a change of tenancy, do we need to tell our Landlord?
Yes. All tenants who reside in our properties have to be fully referenced. Until we are informed that a tenant is leaving the property the original tenants (those who are listed on the contract) will remain joint and severely liable for all the rent. You must inform us of a tenant’s intention to leave failure to do so means that you are in breach of your contract. It is under the Landlords discretion as to whether we allow a change of tenant. We are not obliged to offer this service. Please note that we only allow two change of Tenancies throughout the contract.

Q: What are the costs involved in renewing our tenancy and/or changing a tenant?
Renewal Fees
1 bed      £75.00
2 beds £100.00
3 beds £150.00
4 beds £200.00
Change of Tenant 
1 person   £300.00 
2 persons £350.00
3 persons £400.00